Terms of Use Agreement
Agreement to Terms
This agreement is established between you and SerenaFlow (the "Company"). These terms and conditions, along with any referenced documents (collectively referred to as the "Agreement"), govern your access and usage of the SerenaFlow website, which includes all related content, features, and services available on or through the SerenaFlow website (collectively called the "Website").
Before you proceed to use the Website, please carefully read this Agreement. By accessing the Website or clicking to accept this Agreement when prompted, you acknowledge and agree to comply with these terms and the Company's Privacy Policy, available at [https://www.serenaflow.com/privacy-policy]. If you disagree with any part of this Agreement or the Privacy Policy, you should not use or access the Website.
The Website is intended for users who are at least 18 years old. By utilizing this Website, you confirm that you are of legal age to form a binding contract with the Company. If you do not meet this requirement, please refrain from accessing or using the Website.
Modifications to the Terms
The Company reserves the right to modify and update this Agreement at its sole discretion. Changes take effect immediately upon posting and apply to all subsequent access and use of the Website. However, any amendments related to dispute resolution will not apply to any disputes that parties have already been notified of prior to the change being posted on the Website.
Your continued usage of the Website following the posting of changes signifies your acceptance of the modifications. You are encouraged to review this page periodically to stay informed about any changes, as they are binding.
Access and Account Security
The Company may revise or discontinue any part of the Website, including services or materials offered, at any time without notice. We do not hold any liability if any part or the entire Website is unavailable at any time. Occasionally, the Company may restrict access to certain parts of the Website or the entire Website, including access for registered users.
You are responsible for:
- Ensuring that all necessary arrangements are made to access the Website.
- Making sure that any individuals accessing the Website through your internet connection are aware of and comply with this Agreement.
To access certain resources on the Website, you may be required to provide registration details or other information. It is a condition of your use of the Website that all the information you provide is accurate, current, and complete. All personal data provided through the Website will be handled in accordance with the Privacy Policy, and by using the Website, you consent to the actions the Company takes concerning your information.
If you select or are provided with login credentials, such as a username or password, it is your responsibility to keep this information confidential. You acknowledge that your account is personal to you, and you agree not to share access with others. If you suspect unauthorized access to your account, you must notify the Company promptly. You should also ensure to log out from your account at the end of each session, especially when using public or shared devices.
The Company reserves the right to disable any account or credentials at its discretion, especially if it believes that any terms of this Agreement have been violated.
Consent to Communication
By using our services, you agree to allow our team and service providers to contact you via phone calls, including SMS/MMS, to provide important updates, offers, and product information. Your personal information will be handled carefully and used only for these purposes. If you wish to modify or withdraw your consent, please reach out to our customer support.
Anti-Spam Policy
We collect personally identifiable information, such as names, addresses, contact details, and other relevant information when voluntarily submitted by visitors. This information is used for the following purposes:
- To operate, improve, and promote our services.
- For marketing through emails, SMS, advertising, customer service, fraud prevention, and other related activities.
- To deliver the products/services requested and ensure compliance with our terms and conditions.
We do not share your personal information with third parties without explicit permission unless necessary to fulfill a third-party offer you have accepted from us. You have the right to unsubscribe from our emails at any time by using the opt-out link provided in each communication.
Intellectual Property
The Website and all its content, including text, images, video, audio, software, and design elements, are the property of the Company or its licensors and are protected under intellectual property laws. You are permitted to use the Website for personal, non-commercial use only. Any reproduction, modification, or distribution of Website materials is strictly prohibited unless explicitly allowed.
If the Company provides downloadable applications, you may download one copy for personal use under the Company's end-user license agreement.
Prohibited Uses
You are authorized to use the Website solely for lawful purposes and in line with this Agreement. Prohibited uses include actions that violate laws, harm minors, transmit unauthorized promotional material, impersonate others, or interfere with the Website's operation. Unauthorized use of automated tools or attempts to hack the Website are also strictly forbidden.
Disclaimer of Warranties
The Website is provided "as is," without any warranties of any kind. The Company does not guarantee the Website's completeness, reliability, or accuracy. You are responsible for ensuring your security when using the Website, including virus protection.
Limitation of Liability
To the extent allowed by law, the Company is not liable for any damages resulting from your use or inability to use the Website, including direct, indirect, or consequential damages.
Indemnification
You agree to indemnify and hold harmless the Company and its affiliates from any claims arising from your violation of this Agreement or misuse of the Website.
Governing Law and Jurisdiction
This Agreement is governed by the laws of Michigan, USA. Any legal disputes will be resolved in Michigan courts unless resolved through arbitration.
Entire Agreement
This Agreement, along with the Privacy Policy and Terms of Sale, constitutes the entire agreement between you and the Company regarding the Website.
Feedback
Any feedback or suggestions provided to the Company regarding the Website are non-confidential and may be used without compensation.
Contact Information
For any questions, feedback, or support, please contact us at support@serenaflow.com.
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